Shipping policy
Shipping Policy
At Cavon, we are committed to providing a smooth and reliable shipping experience. Our products are fulfilled from U.S.-based warehouses, helping us offer faster delivery times to customers within our shipping area.
For shipping questions or order support, please contact us at:
Shipping Area
Cavon currently ships to the continental United States and the District of Columbia only.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- P.O. boxes, depending on carrier availability
- APO/FPO/DPO military addresses
- International addresses
If an order is placed with an address outside of our shipping area, the order may be canceled and refunded.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Processing time includes order verification, product handling, packaging, and preparation for shipment.
Orders are generally not processed on weekends or major U.S. holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Estimated Delivery Time
Because our products ship from U.S.-based warehouses, most orders are estimated to arrive within:
3–7 business days after processing
Delivery times may vary depending on the product, destination, carrier volume, weather conditions, holidays, or other circumstances outside of our control.
Please note that delivery estimates are not guaranteed.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you complete your purchase.
Cavon may occasionally offer free shipping promotions. If free shipping is available, it will be clearly displayed on our website or during checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Please allow 24–72 hours for tracking information to update after your tracking number is issued. In some cases, carriers may not scan the package immediately, so tracking may take additional time to show movement.
Multiple Item Orders
If your order includes multiple items, they may arrive in separate packages. This can happen when items are fulfilled from different U.S. warehouse locations or become available at different times.
If your order ships separately, you may receive more than one tracking number.
There are no additional shipping charges if your order is split into multiple shipments.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Cavon is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address before the order is processed, but we cannot guarantee changes once an order has been prepared or shipped.
Delayed Packages
While we work to process and ship orders as quickly as possible, delays may occasionally occur due to carrier issues, weather, holidays, high order volume, or other events beyond our control.
If your order appears to be unusually delayed, please contact us at info@cavonshop.com, and we will help review the status of your shipment.
Lost or Missing Packages
If tracking shows your order was delivered but you did not receive it, we recommend checking:
- Around your delivery location
- With household members
- With neighbors
- With your apartment office, front desk, mailroom, or building management
- Directly with the shipping carrier
If you are still unable to locate your package, please contact us at info@cavonshop.com with your order number, and we will do our best to assist you.
Please note that Cavon is not responsible for packages marked as delivered by the carrier, but we will help guide you through the next steps.
Damaged, Incorrect, or Defective Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, or missing parts, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos or videos of the product
- Photos of the packaging and shipping label, if available
After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
Order Changes and Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed, prepared for shipment, or shipped, we may not be able to cancel or modify it.
Contact Us
For shipping questions, delivery concerns, or order updates, please contact us:
Cavon Support
Email: info@cavonshop.com