Shipping policy

Shipping Policy

Last updated: November 3, 2026

Where we ship

Orders ship from US-based warehouses run by our fulfillment partner. We deliver to addresses in the continental United States (the lower 48 states and Washington, D.C.). We can't currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses.

Shipping costs

Shipping is free on orders over $70. For smaller orders, the shipping cost is shown at checkout before you pay.

Processing and delivery times

Most orders are processed and shipped within 1 to 3 business days. After your order ships, delivery usually takes 3 to 5 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates, not guarantees, and can run longer during holidays, severe weather or carrier delays. If you order more than one item, they may ship separately and arrive on different days.

Order tracking

When your order ships, we'll email you a tracking number. It can take up to 48 hours for tracking to show updates.

Delivery

Furniture is delivered to your door or building entrance. Delivery doesn't include carrying items inside, assembly, or packaging removal, so you may want someone to help you move larger pieces.

Please check your order when it arrives. If anything is damaged, take photos before moving or assembling it, and follow the steps in our Refund and Return Policy within 7 days of delivery.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us at info@cavonshop.com right away. We can update the address any time before your order ships, but not after. We aren't responsible for orders shipped to an incorrect address entered at checkout.

Lost or missing packages

If your tracking hasn't updated in 7 business days, or your order shows as delivered but you can't find it, email us at info@cavonshop.com. For packages marked as delivered, please check around your property and with neighbors first, and contact us within 7 days of the delivery date shown in tracking. We'll work with the carrier to locate your order and, if it's confirmed lost, send a replacement or issue a full refund.