Return and Refund Policy

At Cavon, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

For all return, refund, or order issue inquiries, please contact us at:

Email: info@cavonshop.com

Returns

We accept eligible returns within 60 days of the delivery date.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unused, unworn, and undamaged
• In its original packaging
• Returned with all included accessories, parts, manuals, tags, and inserts, if applicable

To start a return, please email us at info@cavonshop.com with your order number and the reason for your return. Once your request has been reviewed, we will provide instructions on how and where to send the item.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

If your item arrives damaged, defective, incorrect, or materially different from its description, we will cover the reasonable return shipping cost and provide a replacement, refund, or other appropriate resolution.

For returns resulting from a change of mind, personal preference, ordering the wrong size or specification, or another reason that is not related to a defective, damaged, incorrect, or misdescribed item, the customer is responsible for return shipping costs.

Restocking Fee

Returns made for reasons other than an item being damaged, defective, incorrect, or materially different from its description may be subject to a restocking fee equal to 10%–30% of the item’s purchase price.

The applicable fee will depend on factors such as the item’s condition, whether the original packaging has been opened or damaged, whether accessories or components are missing, and the amount of inspection, repackaging, or restoration required before the item can be resold.

Any applicable restocking fee will be disclosed after the returned item has been received and inspected and will be deducted from the approved refund amount.

No restocking fee will be charged for an item confirmed to be damaged, defective, incorrect, or materially different from its description.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved and whether any applicable deductions, including a restocking fee, will apply.

If approved, the refund will be processed to your original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping fees, if any, are non-refundable unless the return results from an error on our part or the item is confirmed to be damaged, defective, incorrect, or materially different from its description.

Return Timeframe

Once a return has been approved, the item must be shipped back within 14 days of receiving the return instructions.

We reserve the right to refuse returns that are shipped late, used, altered, damaged after delivery, missing parts, missing original packaging, or otherwise fail to meet the conditions of this policy.

Cavon also reserves the right to refuse returns or refunds in cases of suspected abuse, fraud, or misuse of our return policy.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or missing parts, contact us at info@cavonshop.com within 30 days of delivery.

Please include:

• Your order number
• A clear description of the issue
• Photos or videos of the item, packaging, and shipping label, if applicable

After reviewing your request, we may offer a replacement, refund, or other appropriate solution.

If your tracking information shows that your order was delivered but you did not receive it, we recommend first checking with your local carrier, household members, neighbors, front desk, mailroom, and surrounding delivery area. If you still cannot locate the package, contact us and we will do our best to assist you.

Sale and Discounted Items

Products purchased during a sale, with a discount code, or through an automatic promotion remain eligible under our standard 60-day return policy unless the product was clearly identified as “Final Sale” on the product page before purchase.

Items clearly marked as Final Sale are not eligible for returns, refunds, or exchanges unless they arrive damaged, defective, incorrect, materially different from their description, or a return is otherwise required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. These may include:

• Used or opened personal care items
• Items clearly marked as Final Sale before purchase
• Gift cards
• Customized or personalized products
• Items damaged due to misuse, improper handling, alteration, or normal wear and tear

If you are unsure whether your item is eligible for return, please contact us at info@cavonshop.com before sending it back.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@cavonshop.com.

We will do our best to accommodate your request. However, once an order has been processed, packed, or shipped, we may not be able to cancel it or make changes.

Contact Us

For questions about returns, refunds, damaged items, or other order issues, please contact:

Cavon Support
Email: info@cavonshop.com

Our team will review your request and respond as soon as possible.