Refund policy
Return and Refund Policy
At Cavon, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
For all return, refund, or order issue inquiries, please contact us at:
Returns
We accept returns within 60 days of the delivery date.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused, unworn, and undamaged
- In its original packaging
- Returned with all included accessories, parts, manuals, tags, or inserts, if applicable
To start a return, please email us at info@cavonshop.com with your order number and the reason for your return. Once your request is reviewed, we will provide instructions on how and where to send your item.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or significantly not as described.
If the return is due to an issue caused by us, such as a defective item or the wrong product being sent, we will help resolve the issue with a replacement, refund, or return instructions.
We recommend using a trackable shipping service when returning an item. Cavon is not responsible for returned packages that are lost, delayed, or damaged in transit.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 7 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Original shipping fees, if any, are non-refundable unless the return is due to an error on our part.
Return Timeframe
Once a return is approved, the item must be shipped back within 14 days of receiving return instructions.
We reserve the right to refuse returns that are shipped late, used, damaged, altered, missing parts, missing original packaging, or otherwise do not meet the conditions of this policy.
Cavon also reserves the right to refuse returns or refunds in cases of suspected abuse, fraud, or misuse of our return policy.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, or missing parts, contact us at info@cavonshop.com within 30 days of delivery.
Please include:
- Your order number
- A clear description of the issue
- Photos or videos of the item, packaging, and shipping label, if applicable
After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
If your tracking information shows that your order was delivered but you did not receive it, we recommend checking with your local carrier, household members, neighbors, front desk, mailroom, or delivery area first. If you still cannot locate the package, contact us and we will do our best to help.
Sale and Discounted Items
Items purchased on sale, with a discount code, or during a promotional event may be considered final sale unless they arrive damaged, defective, incorrect, or not as described.
Final sale items are not eligible for returns, refunds, or exchanges unless required by applicable law.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. These may include:
- Used or opened personal care items
- Items marked as final sale
- Gift cards
- Customized or personalized products
- Items damaged due to misuse, improper handling, or normal wear and tear
If you are unsure whether your item is eligible for return, please contact us at info@cavonshop.com before sending it back.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible at info@cavonshop.com.
We will do our best to help, but once an order has been processed, packed, or shipped, we may not be able to cancel or make changes to it.
Contact Us
For questions about returns, refunds, damaged items, or order issues, please contact us at:
Cavon Support
Email: info@cavonshop.com
Our team will review your request and respond as soon as possible.